Vision 2026: Operational standards update

Summary

The Emirates Group today announced a comprehensive update to its operational standards across all its business units. This strategic move is a cornerstone of the Group’s ambitious Vision 2026 strategy, designed to fortify its position as a global leader in aviation, travel, and operational excellence. As the industry continues to evolve rapidly, the Emirates Group is proactively aligning its processes and benchmarks with the future. The updated operational standards are the result of a rigorous, Group-wide review and are focused on setting new benchmarks for safety, efficiency, sustainability, and customer experience. "Our Vision 2026 is not just about growth; it's about growing better and smarter," said [Insert Name, e.g., His Highness Sheikh Ahmed bin Saeed Al Maktoum], Chairman and Chief Executive, Emirates Airline & Group. "This update to our operational standards is a critical step in that journey. by investing in our processes and people, we are ensuring that every part of the Emirates Group is agile, resilient, and ready to deliver unparalleled value to our customers and partners in the years to come." Key Focus Areas of the Updated Standards Include: Enhanced Safety & Security Protocols: Incorporating the latest technologies and best practices to ensure the highest levels of safety for customers and employees, exceeding regulatory requirements. Digital-First Operations: Accelerating the integration of advanced data analytics, artificial intelligence, and automation to streamline workflows, reduce turnaround times, and improve decision-making. Sustainability at the Core: Embedding eco-efficient practices into standard operating procedures across ground operations, cargo handling, and in-flight services to support the Group's environmental goals. Elevated Customer Journey: Refining service delivery standards at every touchpoint to ensure a seamless, personalized, and world-class experience that defines the Emirates brand. The implementation of these new standards will be rolled out in phases across Emirates Airline, dnata, and other Group divisions over the coming months. Comprehensive training programs are already underway to ensure all employees are empowered to deliver on these new benchmarks. This operational transformation underscores the Emirates Group's unwavering commitment to innovation and its proactive approach to shaping the future of global travel and commerce. -Ends- About the Emirates Group The Emirates Group is a global organization that includes Emirates airline, dnata, and a diverse portfolio of aviation, travel, and logistics businesses. With a presence in over 80 countries on six continents, the Group is committed to providing high-quality products and services, driven by a passion for excellence and a vision to connect the world.

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